1. Player Account Requirements
1.1. To access the Website and use its gaming services (where legally permitted), you are required to create and maintain a personal Player Account. The Account is intended solely for your own personal use and must not be used for any commercial, professional, business, or third-party purposes.
1.2. Access to the Website and registration of a Player Account are strictly prohibited for residents of Georgia. Individuals who reside in Georgia for legal, tax, habitual residence, or any other regulatory purpose are not permitted to hold an Account or use the Website.
1.3. Residency status may be determined through various indicators, which may include but are not limited to:
• Government-issued identity documentation
• IP address and geo-location data
• Origin of payment instruments
• Residential address or correspondence information
1.4. If the Company reasonably determines or suspects that User is a resident of Georgia, the Company may suspend or close User’s Account immediately and take appropriate actions in accordance with Section 6 of this Guide.
1.5. Only individuals who are 18 years of age or older, or who have reached the higher minimum legal age applicable within their jurisdiction, are permitted to register. Failure to verify age upon request may result in Account suspension or closure.
1.6. Users are solely responsible for ensuring that their participation is lawful under the laws applicable to them. The Company does not guarantee the legality of its services in every jurisdiction.
1.7. User must provide accurate, complete, and verifiable registration information, including a valid email address and mobile number. Use of disposable, temporary, or fraudulent details is strictly prohibited.
1.8. Each player is permitted to create and maintain only one (1) Player Account.
2. Registration Process
2.1. Upon accessing the Website, the user must select the “Register” or “Join Us” button, after which a dedicated registration pop-up window will appear.
2.2. To complete the registration, the user must provide the following mandatory information:
Username
Email address
Country (selected from a dropdown list)
Account currency (cannot be changed after registration)
2.3. Where available, the user may select a bonus offer and/or enter a promo code during registration.
2.4. The user must confirm that they meet the minimum age requirement established by the Company and accept the Privacy Policy and Website’s Terms & Conditions set out herein.
2.5. The user may optionally consent to receiving marketing communications via email.
2.6. After selecting the “Register” button, a confirmation message will be displayed if all required fields are correctly completed and the registration is deemed successful.
3. Deposit Process
3.1. The user may initiate a deposit by accessing the Deposit section and selecting a supported payment method, such as Visa or Mastercard.
3.2. The user must specify the desired deposit amount.
3.3. Depending on the requirements of the payment processor or acquiring bank, additional information may be requested, including:
• Mobile phone number
• Email address (pre-filled where applicable)
• First and last name
• Date of birth
• Country (pre-filled where applicable)
• City, residential address, and postal code
• Gender
3.4. The user will then be redirected to a secure page to enter card details.
3.5. The transaction will be processed on the secure bank/acquirer payment page.
3.6. Upon successful authorization, the user will be redirected to the Website’s homepage or Deposit page.
3.7. For cashless payments, players choose their preferred partner transfer operator and transfer funds from their deposit to their personal bank account or plastic card. The withdrawal limit is determined by the withdrawal operator and is provided in detail on the player’s profile withdrawal page. According to the government regulations, the withdrawal commission may apply.
4. Withdrawal Process
4.1. The user may request a withdrawal by navigating to the Balance page and selecting a withdrawal method available to them.
4.2. Withdrawals require successful completion of identity verification (KYC), conducted through an integrated third-party verification service.
4.3. Verification measures may include, but are not limited to:
• Uploading a valid government-issued identity document
• Automated authenticity checks with official databases where supported
• A live check (video and/or facial photograph)
• Facial matching between the ID document and live capture
• AML screening against recognized compliance databases
• International phone number verification
4.4. Once verification is successfully completed, the user will be redirected to the secure merchant page.
4.5. The user may only select previously used deposit cards or approved payment instruments when completing a withdrawal transaction.
5. Username and Password Recovery
5.1. If the user forgets their password or unique username, they can use recovery feature of the password or unique username.
5.2. To recover the unique username, the user must enter their ID number, registered mobile number and security code on the website. The system will then require a one-time code, which will be sent to the user’s registered phone number. Upon successful completion the process, the user will be notified of their unique username through a website message.
5.3. To recover the password, the user must provide their username, personal number, registered mobile number, and security code on the website. Then the system will require to enter a one-time code sent to the user’s registered phone number. After entering the code and successful completion of the process, the user will be able to create a new password.
6. User Profile
6.1. The following actions are available from the user profile:
• Balance management, deposit, withdrawal or transfer to a safe. Transactions are subject to the conditions outlined in the site rules;
• Phone number or password change. During the change process, the system will require to enter a one-time code sent to the user’s registered phone number;
• Enabling or disabling SMS notifications, including receiving SMS notifications on promotions, bonuses, or other news;
• Suspending or blocking the account. The account blocking function is available in the profile, on the personal information page;
• Viewing transaction history, which includes deposits, withdrawals and transactions related to bet placements. The user can request a statement from their gaming account, which provides details of deposits, withdrawals, winnings and lost amounts, as well as the amount of bonuses accrued. In order to request a statement, the user needs to contact the company’s remote service team in writing.
• Viewing website login history, available on the "login history" page. This allows users to find the information on their account usage, to monitor their account usage for frequency and legitimacy. The exact date, time and IP address of each login is provided in the history.
6.2. Data provided in the user's profile are protected in accordance with the privacy policy of the website. The information will not be shared with third parties without the user's consent, except as otherwise required by law.
7. Account Security and Ownership
7.1. The user is responsible for maintaining the confidentiality and security of their Account login credentials. Any unauthorized access or activity resulting from the user’s failure to safeguard such credentials shall be the user’s responsibility, and the Company will not be liable for any resulting loss or damage.
7.2. Each individual is permitted to maintain only one (1) Player Account. Any additional Accounts associated with the same user — including those linked through shared household, device, payment method, IP address, or identifiable personal association — may be treated as Duplicate Accounts.
7.3. If Duplicate Accounts are identified, the Company may suspend or permanently close all such Accounts. Any wagers, bonuses, winnings, or funds associated with Duplicate Accounts may be voided and/or forfeited at the Company’s sole discretion.
8. Account Activity & Dormancy
8.1. If there is no deposit, wager, or withdrawal for 12 consecutive months, the Account will be classified as Dormant.
8.2. A monthly fee (not exceeding the Account’s remaining balance) may be deducted for maintenance of Dormant Accounts. No fees apply after reactivation.
8.3. Players may reactivate Dormant Accounts by contacting Customer Support, subject to renewed verification checks confirming non-resident status.
8.4. Funds on dormant accounts are considered abandoned from the moment the account is deemed dormant;
8.5. At least 60 days before considering the funds abandoned, the company takes appropriate measures to contact the player;
8.6. If the player cannot be reached or refuses to withdraw the funds, such amounts are transferred to a special account by the company.
9. System Interruptions & Malfunctions
9.1. In the event of disconnection, confirmed bets remain valid.
9.2. If a system malfunction impacts a bet, all affected outcomes may be voided and stakes returned in accordance with internal policies.
9.3. Malfunction voids all pays.
10. Account Closure
10.1. The user can close their account any time by contacting the website’s remote support service. Before closing the account, the user must withdraw any remaining funds from their gaming account. Upon closure, the user loses access to all functions and data of their account.
11. Account Suspension/Blocking
11.1. The player’s account can be suspended/blocked upon request by the player or by the company.
11.2. A player can suspend their account through the website by selecting the suspension/blocking button in their personal cabinet. The account can be suspended for different periods—1 day, 2 days, 3 days or indefinitely (for indefinite blocking, the player needs to contact remote support service). A temporarily blocked account will be reactivated after the suspension period ends.
11.3. The company may suspend or block the player’s account in cases such as at the request of an authorized body, if illegal activity is detected on the account, or if the player is prohibited from participating in games of chance and/or profitable games under the legislation of Georgia.
11.4. If an account is created by a person, who is prohibited from participating in gambling under the law of Georgia on “Organizing Lotteries, Games of Chance and Other Prize Games”, the company will block the account and notify the player via email, SMS, or a notification displayed upon logging in. In the case of blocking, the player cannot place bets or deposit funds. If the player does not withdraw the funds from their gaming account within 90 days of the blocking, the funds will be considered abandoned. Withdrawals are not allowed for persons, who are not verified according to legal procedures.
11.5. According to legal requirements, abandoned funds will be transferred to a special account by the company.
11.6. A suspended/blocked account may be reactivated, when:
• The suspension/blocking period has expired, if applicable;
• An authorized body has given relevant consent for the account to be reactivated;
• The player has fully complied with corrective actions, if applicable;
• The issue, on the basis of which the person was prohibited to participate in games of chance and/or profitable games under the laws of Georgia has been resolved.
11.7. In case of account suspension, the player will not be able to place bets. In the case of blocking, the player cannot place bets, deposit, or withdraw funds unless the blocking was due to a prohibition to participate in games of chance and/or profitable games.
12. Compliance Disclaimer
12.1. This Website is not available to persons located in or habitually resident in Georgia. By creating an Account or using the services, you explicitly confirm that you are not a Georgian resident.
12.2. We reserve the right to implement automated residency detection systems and require documentation at any time to ensure compliance.
